privacy policy

 

This Privacy Policy governs the manner in which Victory Church (VICTORY CHURCH INTERNATIONAL LTD, ABN 30 134 730 877) collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.victorychurch.net.au website (“Site”). This privacy policy applies to the Site and all products and services offered by Victory Church. Victory Church is an Australian business and prices displayed are in Australian Dollars (AUD) only.

 

Personal identification information

 

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

 

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

 

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

 

Victory Church collects and uses Users personal information for the following purposes:

 

- To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

- To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

- To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

How we protect your information

 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Sharing your personal information

 

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

Security Policy

 

Victory Church uses NAB Transact eCommerce for its online credit card transactions. NAB Transact eCommerce processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the NAB Transact eCommerce are secured payments.

 

• Payments are fully automated with an immediate response.

• Your credit card number cannot be viewed by Victory Church or any outside party.

• Victory Church does not store or keep any credit card numbers.

• All transactions are performed under 128 Bit SSL Certificate.

• NAB Transact eCommerce is an authorised third party processor for all the major Australian banks.

• NAB Transact eCommerce at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Victory Church.

 

For more information about NAB Transact eCommerce and online credit card payments, please visit www.nab.com.au.

 

Delivery Policy

 

After ordering online, you may receive an email confirmation from NAB Transact eCommerce containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods within 7 working days; however if goods are unavailable delivery will take a little longer. If you have ordered an electronically downloadable product or registered for an event you should receive an email with all the necessary details within 3 hours.

 

If you wish to query a delivery please use the details below to contact us.

 

Refund and Returns Policy

 

If for any reason you are not completely satisfied with your purchase we will give you a 3 day money-back guarantee from the time you receive the goods. Please email us at info@victorychurch.net.au within that time if you are not satisfied with your purchase so that we can resolve any problems.

 

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken or is an electronic product or a registration for an event. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

 

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore, we advise you take out shipment registration of insurance with your postal carrier. Victory Church will not be responsible for parcels lost or damaged in transit if you choose not to insure.

 

Changes to this privacy policy

 

Victory Church has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

 

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

 

Victory Church

www.victorychurch.net.au

5 Maxwell Road

Pooraka. SA. 5095

Phone: +61 8 8262 7733

Fax: +61 8 8262 9966

info@victorychurch.net.au

 

This document was last updated on August 12, 2011

 

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